Implementing a Consumer Focused SLA for a Kubernetes Based PaaS
Box's (internal) Platform as a Service empowers other Box teams to deliver 100's of micro services, on 1000's of hosts, across 10,000's of pods. As they scaled to support a large number of micro servi …
| Talk Title | Implementing a Consumer Focused SLA for a Kubernetes Based PaaS |
| Speakers | Shrenik Dedhia (Sr. Staff Engineer / TLM, Box) |
| Conference | KubeCon + CloudNativeCon North America |
| Conf Tag | |
| Location | San Diego, CA, USA |
| Date | Nov 15-21, 2019 |
| URL | Talk Page |
| Slides | Talk Slides |
| Video | |
Box’s (internal) Platform as a Service empowers other Box teams to deliver 100’s of micro services, on 1000’s of hosts, across 10,000’s of pods. As they scaled to support a large number of micro services and clusters, they ran into several scaling challenges around both the control and data planes. In order to deliver a production-grade platform, they realized the need for a Service Level Agreement (SLA) for their platform to not only demonstrate availability for infrastructure, but also “value” for a consumer, and serve as a benchmark to prioritize those challenges.In this talk, Shrenik Dedhia will present how their team approached the problem of defining a SLA, principles used, options explored, path chosen, and future work to improve the platform’s availability from ~99.4% to ~99.99%, thereby improving the overall availability of micro services that power Box.com.
