How disruptive tech is reshaping the financial services industry
The financial services industry is increasingly using disruptive technologyincluding AI and machine learning, edge computing, blockchain, mobile and mixed reality, virtual assistants, and quantum computing to name a fewto enhance the customer experience and personalize their interactions with customers. Swatee Singh outlines how the same is true at American Express.
| Talk Title | How disruptive tech is reshaping the financial services industry |
| Speakers | Swatee Singh (American Express) |
| Conference | Strata Data Conference |
| Conf Tag | Make Data Work |
| Location | New York, New York |
| Date | September 24-26, 2019 |
| URL | Talk Page |
| Slides | |
| Video | Talk Video |
The financial services industry is increasingly using disruptive technology—including AI and machine learning, edge computing, blockchain, mobile and mixed reality, virtual assistants, and quantum computing to name a few—to enhance the customer experience and personalize their interactions with customers. The same is true at American Express. Swatee Singh examines broad trends in financial services with respect to leveraging disruptive technologies. She also highlights specific examples of how American Express uses these technologies; for example, using mixed reality to enhance the customer experience, personalizing customer service interactions through AI and ML, and employing Alexa integrations to streamline purchasing journeys.
