Using big data to unlock the delivery of personalized, multilingual real-time chat services for global financial service organizations
January 17, 2020
Financial service clients demand increased data-driven personalization, faster insight-based decisions, and multichannel real-time access. Tim Walpole details how organizations can deliver real-time, vendor-agnostic, personalized chat services and explores issues around security, privacy, legal sign-off, data compliance, and how the internet of things can be used as a delivery platform.