A skilled incident commander improves time to resolution and decreases stress all around. Join Beth Long and Elisa Binette to learn how to build strong incident management skills at the individual level and shape organizational processes to drive down MTTR, making both customers and engineers happier.

John Chapin explains howin this brave new world of managed services and platformsyou can use serverless technologies and an infrastructure-as-code mindset to architect, build, and operate resilient systems that survive even massive vendor outages.

Euan Finlay shares practical tips and advice on setting up an incident response framework, what to do when "everything is on fire," and how to improve things afterwardalong with some horror stories of his own.

Two year ago, production use of Precision Time Protocol (PTP) arrived on the University of Idaho campus in the form of new A/V equipment in classrooms. In particul …

How a single source of truth, expressed as an elegant data model, can operate an Internet business' process and network automation. Many automation presentations t …

Multiregion deployments can improve availability and latency and can cost way less than you think. Aaron Blohowiak dives into his experience operating in multiple regions at scale at Netflix and shares the algebraic models, code, and incident management playbooks the company has developed to tame, refine, and leverage its approach.

Waffle House's hurricane disaster plan has everything you could want from an IT disaster plan, including contact trees, failover states, and runbooks on partial operation. Heidi Waterhouse shares lessons about state drawn from the world outside computers and explains how to quantify them using a finite state machine and implement them automatically while you are in a less-than-perfect condition.

How do you refactor major, core functionality in a million-line codebase without disrupting the entire system? Maude Lemaire explains how Slack overhauled channels and shares the many obstacles the company overcame to boost both application performance and company-wide developer productivity (with only a few hiccups).

"With microservices every outage is like a murder mystery" is a common complaint. But it doesn't have to be! This talk gives an overview on how to monitor distributed applications in Docker and Kubern …

This talk will dive into a production Kubernetes outage that Monzo experienced a few months ago, its causes and effects, and the architectural and operational lessons learned. …

Creating a real-life project, used in production, based on Fabric / Composer has its challenges.Waleed and Markus from 4eyes will share what they've learned and which pitfalls to avoid when creating a …