The future of software is being driven by intelligent applications. By the year 2020, more than 85% of customer interactions will be carried out without humans. The road to enterprise intelligence starts with the humans behind the curtain. Kishau Rogers explains how to reduce the friction of AI adoption in the enterprise using systems thinking and people-centered workflows.

The focus on the IoT is turning increasingly to the edge, and the way to make the edge more intelligent is by building machine learning models in the cloud and pushing them back out to the edge. Dave Shuman and Bryan Dean explain how Cloudera and Red Hat executed this architecture at one of Europe's leading manufacturers, along with a demo highlighting this architecture.