Customer-centric observability
January 8, 2020
With the recent flourishing of observability systems, there's no shortage of things to monitor. Sadly, humans have limited capacity to process them all. Mark McBride outlines three key metricsrequest rate, success rate, and the latency histogramthat provide a high-level abstraction of the customer experience. If these three metrics are good, your system is healthy from a customer perspective.
