How Microsoft predicts churn of cloud customers using deep learning and explains those predictions in an interpretable way
November 5, 2019
Although deep learning has proved to be very powerful, few results are reported on its application to business-focused problems. Feng Zhu and Val Fontama explore how Microsoft built a deep learning-based churn predictive model and demonstrate how to explain the predictions using LIMEa novel algorithm published in KDD 2016to make the black box models more transparent and accessible.
