November 10, 2019

212 words 1 min read

User research war stories

User research war stories

War stories about contextual user research and the inevitable mishaps that ensue are in turn bizarre, comic, tragic, and generally astonishing. Steve Portigal shares some of the best stories he's collected, examining the patterns and lessons they reveal.

Talk Title User research war stories
Speakers Steve Portigal (Portigal Consulting)
Conference O’Reilly Design Conference
Conf Tag Design the Future
Location San Francisco, California
Date March 20-22, 2017
URL Talk Page
Slides Talk Slides
Video

Stories make the world go round. As people who do user research, we love stories. At its simplest, our job is to gather stories and to retell them. War stories about contextual user research and the inevitable mishaps that ensue are in turn bizarre, comic, tragic, and generally astonishing. Drawing from years spent gathering war stories and his book Doorbells, Danger, and Dead Batteries, Steve Portigal shares some of the best stories he’s collected, examining the patterns and lessons they reveal. Steve’s collection of stories fills a longstanding need for the design and research community: sharing what can go wrong in the real world. For a practice that is not always well understood or trusted, there’s pressure to only speak to the successes, but examining the human messiness of this work can help develop our skills and our community.

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