It's not just automation: Culture matters for when things break in DevOps (sponsored by Atlassian)

Ever had an incident that didn't go as planned? Patrick Hill shares five values developed by Atlassian SREs to better handle incident management.

Ever had an incident that didn’t go as planned? Culture among ops, DevOps, and SRE teams is critical to ensuring that your team can help the customer effectively when things break. Patrick Hill shares five values developed by Atlassian SREs to better handle incident management, guiding autonomous decision making in incident and postincident situations; creating a consistent culture between teams of how to identify, manage, and learn from incidents; and aligning teams as to what attitude they should be bringing to each part of incident identification, resolution, and reflection. The five values: This session is sponsored by Atlassian.