Government services that work for people
Poor service design can have devastating consequences for vulnerable people in our country, but it doesn't have to be that way. Jennifer Pahlka explains why intentionally designing government interfaces, especially for low-income people, not only improves social outcomes but costs taxpayers dramatically less. Designing for users isn't just how to make great technology; it's how to govern.
| Talk Title | Government services that work for people |
| Speakers | Jen Pahlka (Code for America) |
| Conference | O’Reilly Design Conference |
| Conf Tag | Design the Future |
| Location | San Francisco, California |
| Date | March 20-22, 2017 |
| URL | Talk Page |
| Slides | Talk Slides |
| Video | Talk Video |
If you’ve ever been frustrated with the DMV or the IRS, imagine that what’s at stake isn’t your new license plates but the custody of your child, your ability to feed your family, or your own possible incarceration. Poor service design can have devastating consequences for vulnerable people in our country, but it doesn’t have to be that way. Jennifer Pahlka explains why intentionally designing government interfaces, especially for low-income people, not only improves social outcomes but costs taxpayers dramatically less. Designing for users isn’t just how to make great technology; it’s how to govern.
