November 10, 2019

174 words 1 min read

I am your user. Why do you hate me?

I am your user. Why do you hate me?

Open source software projects can be prickly toward their users. Poor documentation and a steep learning curve can make a project community seem hostile. As users of many different open source projects over the years, Donna Benjamin and Leslie Hawthorn have often wondered about this problem and contemplated what to do about it. This session takes their long-standing private rant public.
Talk Title I am your user. Why do you hate me?
Speakers Donna Benjamin (Red Hat Open Innovation Labs), Leslie Hawthorn (Red Hat)
Conference O’Reilly Open Source Convention
Conf Tag
Location Austin, Texas
Date May 16-19, 2016
URL Talk Page
Slides Talk Slides
Video

Open source software projects can be prickly toward their users. Poor documentation, a steep learning curve, and a finely tuned focus on excellence and quality can make a project community seem hostile. As users of many different open source projects over the years, Donna Benjamin and Leslie Hawthorn have often wondered about this problem and contemplated what to do about it. This session takes their long-standing private rant public.

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